Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the website eiragalicia.com and the services provided by Ahangama Love Sociedad Limitada ("The Eira", "we", "us", or "our"), a company registered under Spanish law with registered office in Nigrán, Pontevedra, Galicia, Spain.

By accessing our website or making a booking, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. Services

The Eira provides nature-based offsite and retreat services from our property in Nigrán, Galicia, Spain. Our services include, but are not limited to:

• Exclusive use of The Eira property and facilities ("The Sanctuary").
• Facilitated workshop design and execution ("The Alignment").
• Strategy and prototype development sessions ("The Accelerator").
• Optional add-on services including catering, airport transfers, and facilitation support.

The specific scope of services, dates, and pricing for each engagement will be confirmed in a separate written agreement or booking confirmation.

3. Bookings and payment

All bookings are subject to availability and are not confirmed until we have issued a written booking confirmation and received the required deposit. We reserve the right to decline any booking at our discretion.

Unless otherwise agreed in writing, the following payment terms apply:

• A deposit of 50% of the total booking fee is due upon confirmation of your booking.
• The remaining balance is due 14 days prior to the commencement of your stay or service.
• All prices are quoted in Euros (EUR) and are exclusive of VAT (IVA) unless stated otherwise.

4. Cancellation and refund policy

The following cancellation policy applies unless otherwise agreed in your booking confirmation:

• More than 30 days before the start date: Full refund of the deposit, less a 10% administrative fee.
• 15–30 days before the start date: 50% of the deposit will be refunded.
• Fewer than 15 days before the start date: No refund will be issued. The full booking fee remains payable.

Cancellations must be made in writing by email to hello@eiragalicia.com. The cancellation date is the date on which we receive your written notice.

5. Client responsibilities

When using The Eira property and services, you agree to:

• Treat the property, its contents, and its surroundings with care and respect.
• Ensure that all members of your group comply with these Terms and any house rules provided at the time of booking.
• Notify us immediately of any damage, loss, or incident that occurs during your stay.
• Not exceed the agreed maximum occupancy or group size without prior written consent.
• Leave the property in a clean and orderly condition.

You will be liable for any damage to the property or its contents caused by you or members of your group beyond normal wear and tear.

6. Limitation of liability

To the fullest extent permitted by applicable Spanish and European Union law, Ahangama Love Sociedad Limitada shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of our services or your stay at The Eira.

Our total liability for any claim arising in connection with a booking shall not exceed the total amount paid by you for that specific booking.

We are not responsible for any loss or damage to personal belongings brought to the property, nor for any injury arising from activities undertaken on or off the property unless caused by our direct negligence.

7. Intellectual property

All content on the eiragalicia.com website — including text, images, design, and branding — is the property of Ahangama Love Sociedad Limitada or used with permission from rights holders. You may not reproduce, distribute, or use any content from this website without our prior written consent.

Any materials produced by us in the course of providing facilitation or prototype services (workshop outputs, documents, wireframes, etc.) will be discussed and agreed in your specific service agreement.

8. Force majeure

Neither party shall be liable for failure to perform their obligations if such failure is caused by events beyond their reasonable control, including but not limited to natural disasters, government action, pandemic, or acts of God. In such circumstances, we will work with you in good faith to reschedule or otherwise resolve the situation.

9. Governing law and jurisdiction

These Terms are governed by the laws of Spain. Any disputes arising out of or in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Pontevedra, Spain, except where mandatory consumer protection laws in your country of residence provide otherwise.

10. Changes to these Terms

We reserve the right to update these Terms at any time. The revised Terms will be posted on this page with an updated "Last updated" date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.

11. Contact

For any questions about these Terms and Conditions, please contact: